Silent Auction FAQ
The auction will open on March 31st, 2023 at 12pm and close on April 15, 2023, at 9pm.
Visit our auction site: https://familysupportbc.com/product-category/auction-2023/
Please contact us at . We will respond within 2 business days.
Yes. We have a one-time sign in that makes it easy for you to place bids and, should you get bidding fever, come back again and again.
A credit card number will be required at the sign in process. If you are the winning bidder, we will process the payment. No charges will be placed upon your card unless you are the winning bidder.
There is an automated “Forgot Password” functionality that you can use to get your password e-mailed to you. You can find this under Account on the top right-hand corner.
Any time you want, just go to the Account in the top right-hand corner of the page.
No. We have opted to cover your username for security reasons Please feel free to bid like no one is watching!
You will get an email or SMS confirming you have been “outbid” meaning you need to click the button in the email and get bidding again. The FSI text message will come from 778-653-7302.
Absolutely. Click the “Add to watch list” button on the item that you would like to add. Items will automatically be added to your watch list. See below for more on Watch list.
A Watch List displays items you wish to monitor. Watching an item helps you keep track of it without having to bid or buy it immediately. If you decide to bid or buy it, you can do it quickly by clicking the watched listing in my Watch list under account menu.
To WATCH an item from the FSI Silent Auction:
- Go to the item you are interested in
- Click on Add to watchlist
To VIEW your Watch list:
- Go to My Account
- Under the Auctions Tab click on watchlist
There are no “take backs.” All bids placed on our website are legally binding. If you are the successful bidder, you enter into a legal contract to purchase the item and will be considered the buyer of the item. Please consider your bids carefully before placing them.
The ‘Buy Now’ option gives you the opportunity to purchase the item right away at a fixed price (or the ‘Buy Now’ price) without waiting for the auction to end. The ‘Buy Now’ option will be available on the item until bidding reaches or exceeds the Buy Now price.
All sales are final. There will be no exchange or refund. All values are approximate, and all items are sold “as is” and must be used before the expiry date unless otherwise stated.
At the request of a significant number of our donors and winners, we do not disclose the final auction price of closed items.
