About Us

The Family Support Institute is a volunteer-powered network across BC that provides peer-to-peer support, information, events and training and community.

About Us

The Family Support Institute of BC (FSI) is a provincial not for profit society committed to supporting families who have a family member with a disability. 

FSI is unique in Canada and the only grass roots family-to-family organization with a broad volunteer base. 

FSI’s supports and services are FREE to any family.

Get in touch by phone!

Phone: 1-800-441-5403

Get in touch with email!

Email Us

Mission & Vision

OUR VISION



All individuals and families are supported, connected and fully valued in their communities.

OUR MISSION



To strengthen, connect and build communities and resources with families of people with disabilities in BC

OUR BELIEFS


The Family Support Institute of BC (FSI) honours that FSI grew out of an era that did not value the pivotal role of families. Therefore, FSI believes:

  • Families are the best voice to speak for their unique circumstances
  • Informed, involved, and confident families are the most effective agents for creating social change
  • Informed families are more empowered to speak for themselves when needed
  • Families are the best resource to support one another
  • Families have a critical role in shaping the future for their family members

Guiding Principles

*All guiding principles will be led by our Vision, Mission and Beliefs as an organization in all we do

  • Keep the organization’s vision, mission and beliefs at the heart of all we do.
  • Support, mentor, and build capacity in families.
  • Promote inclusion for people with disabilities and their families in all aspects of our work.
  • Promote equal rights and equitable opportunities for people with disabilities and their families in all aspects of our work.
  • Support families to advocate for and promote quality supports and services for people. with disabilities and their families and respect choice and diversity in all areas of life.
  • Celebrate and support team members for exemplary teamwork and collaboration.
  • Share knowledge and best practice in family support, advocacy, stakeholder relations, and projects always.
  • Build relationships with community partners who align themselves with the organization.
  • Advocate for the social change.
  • Participate and contribute in community and with families.
  • Value diversity in backgrounds, experience and perspectives.
  • Be inclusive – inviting and accepting of differences in one another.

History

FSI WAS CREATED TO STRENGTHEN FAMILIES WHO FACED THE EXTRAORDINARY CIRCUMSTANCES THAT COME FROM HAVING A FAMILY MEMBER WITH A DISABILITY.

In 1985, the members of a family support committee of Inclusion BC discussed ways to better support families.Our founding members were facing the challenges of institutions, navigating segregated education systems, and making an inclusive and valued place for them in society. At the time, families were not recognized as vital voices in decision making for their loved ones. They wanted better lives for their children and knew there were hundreds of other families like them across the province who wanted the same. It became clear that there was a need for an organization to bring these families together to provide this family support. In the fall of 1986, with funds from the St. Christopher’s Foundation, the Family Support Institute of BC (FSI) was established.

The first of its kind in Canada, FSI became a separate non-profit agency. The mandate of the Family Support Institute of BC is to strengthen families who had a son or daughter with any disability. FSI began with 6 volunteer Resource parents and have now grown to over 260.

Our History

Watch Our Videos

Welcome

Bonnie's Story

WayFinders

Our Team

Family Support
Executive Director 
Training and Special events
FSI Board of Directors

The Board makes decisions on the policy and direction of the Family Support Institute. All Board members are family members of people with disabilities (mostly parents). Most of our Board Members are also Resource Parents/Peers.

Executive
Danielle Cross, President

Region: Fraser Valley

Came on FSI board:
Apr. 19, 2018

Dominic Rockall
Dominic Rockall, Vice President

Region: Island

Came on FSI board:
December 3, 2018

Adam Gartland, Treasurer

Region: Vancouver Coastal

Came on FSI board:
April 28, 2021

Directors
Nancy Hoyano
Nancy Hoyano

Region: Island

Came on FSI board:
June 25, 2017

Jay Goddard
Jay Goddard

Region: Interior

Came on FSI board:
June 25, 2017

David
David Paynter

Region: Interior

Came on FSI board:
October 27, 2018

Lori Woods

Region: Fraser Valley

Came on FSI board:
December 3, 2018

Melanie Angus
Melanie Angus

Region: North

Came on FSI board:
May 27th, 2019

Jane Holland

Region: Vancouver Coastal

Came on FSI board:
June 17th, 2019

Bosang Lee

Region: Fraser Valley

Came on FSI board:
June 17th, 2019

Dana Brynelsen

Region: Vancouver Coastal

Came on FSI board:
April 28, 2021

FSI Staff
Angela Clancy

Executive Director

📞 604-540-8374 ext. 524​

Franceska Grantzidis​

Director of Programs

📞 604-540-8374 ext. 534​

Mazy Tolentino
Mazy Tolentino​

Director of Finance and Administration

📞 604-540-8374

Mandy Young
Mandy Young

Family Support and Projects Manager

📞 604-540-8374 ext. 529

Nancy Chan

Office Manager (on leave)

 

Lisa Butt
Lisa Butt

Office Manager 

📞 604-540-8374 ext. 523

Bob Kashyap

Family Support Coordinator, Community Living Society Contract Liaison & WayFinders Coordinator

📞 604-540-8374 ext. 525

Bobby Taylor
Bobbi Taylor

Family Support Coordinator

📞 604-540-8374 ext. 528

Jessica La

Communications and Marketing Specialist

📞 604-540-8374 ext. 521  

Sylvia Stephens

Training & Special Events Coordinator

📞 604-540-8374 ext. 521

Robyn Kendurkar

FSI Newsletter Editor

📞 604-540-8374

Tina Rudy
Tina Rudy

Community Resource Coordinator

📞 604-540-8374

Joe Liang

Technology Support

Erin Tesan

Office Volunteer

Regional Network Coordinators (RNCs)
Cari Rawling

Region: North East

Robyn Kendurkar

Region: North East

Renee’ Morven

Region: North West

Ben Postmus

Region: Kootenays

Tracey Beckett

Region: Thompson / Okanagan

Esther King

Region: Fraser Valley

Kerry Lawson

Region: Fraser North

Karen Speijer

Region: Fraser South

Heather Beach

Region: Greater Vancouver

Saima Ijaz

Region: Vancouver Island North

Rachel Skidmore

Region: Vancouver Island South

Strategic Plan

Volunteers

FSI will have a strong and effective volunteer network that is engaged, responsive and involved

Evaluation & Communication


FSI will have established a system for evaluating and communicating our impact to our stakeholders and the public

Diversity

FSI will have developed and implemented an informed diversity action plan that reflects the demographics of BC

Board and Committees

FSI board and committees will be educated and informed to confidently lead and govern the organization and ensure its vibrancy in the future

Revenue

FSI will increase its revenue by 15%

Angela Clancy
Contact Angela Clancy
Executive Director
Contact Sylvia Stephens 
Training and Special Events Coordinator
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