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The Family Support Institute of BC team is dedicated to empowering families and creating a more inclusive society. FSI provides free, family-to-family support, while fostering meaningful connections across communities. Through advocacy, FSI helps to amplify the voices of families and champion the rights of individuals with disabilities.

Career Opportunities

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Communications, Events and Inclusion Specialist

GENERAL INFORMATION

Title: Communications, Events and Inclusion Specialist

Terms: Permanent | 30 hours per week | $37.50/hour | Remote (must work in British Columbia)

The Family Support Institute of BC (FSI) is seeking a Communications, Events and Inclusion Specialist to join our team. This role blends strategic communications, digital engagement, event coordination, and leading on inclusion. We are looking for someone who understands the intersection of disability with culture, identity, and systemic inequities, and who is committed to Truth & Reconciliation, Anti-Racism, Diversity, and Inclusion.

FSI is a provincial, family-first, fully remote organization. You will collaborate with colleagues and partners across BC to ensure our communications and events meet the highest standards of accessibility, cultural safety, and community impact.

RESPONSIBILITIES:

COMMUNICATIONS LEADERSHIP RESPONSIBILITIES:

Support the Director of Operations in developing and executing communications strategies that align with FSI’s objectives.
Manage project timelines and ensure all communications tasks remain on schedule.
Write, edit, support and direct the design of materials (social media campaigns, newsletters, reports, press releases, brochures, toolkits, community partner relations).
Manage and monitor FSI’s digital platforms, including website and social media, ensuring timely, responsive, and values-driven engagement.
Identify and target key audiences (families, partners, funders, educators, government, and community organizations) with tailored messaging.
Develop and implement marketing strategies to expand FSI’s reach and visibility across British Columbia and beyond.
Explore and implement innovative marketing approaches (e.g., storytelling campaigns, video content, digital ads, partnerships with influencers or community leaders).
Track communications analytics (Google Analytics, Mailchimp reports, social media dashboards) and use insights for continuous improvement. Share data with Leadership team for strategy.

Social Media:

Develop content calendars and manage regular posting, monitoring, and engagement across Facebook, Instagram, and X/Twitter.
Create and develop content for social media posts that reflect FSI’s values and initiatives.
Manage FSI’s Facebook Pages and Private Support Groups, and respond to interactions.
Stay up-to-date with social media trends, best practices, and emerging platforms.
Coordinate with community organizations and partners to share resources and events.
Track and highlight relevant national holidays, disability acceptance dates, social observances, and other significant awareness dates.

Mailchimp, Newsletter & Website:

Curate, schedule, and distribute newsletters using Mailchimp.
Oversee creation and distribution of FSI’s quarterly newsletter.
Maintain and update the FSI website, maintaining content and design additions/changes; optimize accessibility (WCAG compliance, plain language, alt-text, multilingual content).

Materials & Reports:

Collaborate with colleagues to develop promotional materials such as banners, brochures, and posters.
Assist in the preparation of various reports, including MCFD, family support calls, membership updates, volunteer Resource Parent information, etc.

Project & Event Management

Develop comprehensive project plans, schedules, critical paths, and budgets for FSI’s flagship events (e.g., BC Summer Institute for Inclusive Education, Training Weekend and others as required).
Oversee venue, contract, and vendor negotiations; liaise with speakers, panelists, and community Elders.
Recruit, onboard, and support volunteers and staff for event delivery, ensuring cultural protocols and accessibility needs are met.
Develop evaluation frameworks, collect data, and prepare post-event reports for funders and internal use.
Integrate technology (Zoom, Teams, hybrid platforms, captioning services, etc.) to ensure inclusive participation.
Anticipate and troubleshoot logistical challenges with diplomacy and adaptability.

DEI & Cultural Safety Leadership in Communications

Act as the organizational communications lead for DEI, ensuring FSI’s communications and events reflect intersectionality, accessibility, and cultural safety.
Develop and implement internal guidelines and procedures for language, accessibility, and inclusive representation.
Collaborate with the CCCDI lead and the Indigenous Practice Advisor
Provide input and guidance into planning and options for staff and volunteers in terms of training, mentoring, and resources on anti-racism, intercultural communication, disability inclusion, and cultural protocols.
Partner with Indigenous and equity-seeking organizations to ensure authentic representation and collaboration.
Review and audit materials and processes regularly to ensure they align with Truth & Reconciliation and Anti-Racism commitments, and anti-oppression principles.

Organizational & Collaborative Duties

Participate actively in staff meetings, cross-team initiatives, and collaborative planning.
Support management in preparation of funder reports, presentations, and membership updates.
Contribute to the development of evaluation tools, surveys, and data collection to measure impact.
Perform other duties as required to support the mission and goals of FSI.

REQUIRED QUALIFICATIONS:

EDUCATION, TRAINING & EXPERIENCE

Masters degree in intercultural communications or cross-cultural linguistics (or equivalent)
A minimum of 6 years of internal/external/social media communications experience relevant to the role.
A minimum of 3 years event planning experience.
A minimum of 3 years of diversity, equity and inclusion focused experience relevant to the role.
Relevant volunteer or work experience within the disability sector is considered an asset.

KNOWLEDGE, SKILLS & ABILITIES

A thorough understanding of the disability sector, including services for individuals with disabilities and their families, funding sources, and provincial/local initiatives.
Strong commitment to and understanding of FSI’s vision, mission, and values, particularly in relation to Truth & Reconciliation, Anti-Racism, Cultural Competency, Diversity, and Inclusion.
Exceptional writing and editing skills with the ability to tailor content for different platforms and audiences.
Strong familiarity with all aspects of organizing in-person, online and hybrid events.
Expertise in social media platforms (Facebook, Instagram, X/Twitter) and online engagement strategies.
Familiarity with Google Analytics and social media analytics to track and measure communication efforts.
Proficiency with Mailchimp, SurveyMonkey, and Hootsuite.
Strong oral, written, and interpersonal communication skills, with the ability to present ideas clearly and effectively through various channels.
Diplomacy and sensitivity when dealing with complex or sensitive issues.
Well-developed organizational, time management, and problem-solving skills.
Ability to work independently, take initiative, and collaborate effectively within a team.

WORKING CONDITIONS

This is a great opportunity for someone with strong communications skills to manage a respected brand while enjoying the flexibility of a family-first organization. You have the opportunity to work from a home office, with colleagues across British Columbia trusting your expertise to help them serve, support and raise the voice of families in the disability community. This is a permanent full-time position generally working Monday – Friday. FSI has a comprehensive benefits program for qualifying employees.

This position description outlines the key responsibilities for the role and is not meant to be exhaustive. The activities, responsibilities and obligations of this position may be modified from time to time, through discussion between the supervisor and the team member to effectively meet the requirements of the Family Support Institute of BC.

The Family Support Institute of British Columbia is strongly committed to cultural safety, equity, diversity, anti-racism, and to being a welcoming and inclusive workplace. We encourage individuals from all backgrounds to apply and join us in our mission to create a more inclusive and empowering future for all. If you require accommodations during the interview and/or hiring process, please advise us.

WAGES, HOURS & BENEFITS

Permanent, 30 hours/week
Wage: $37.50 per hour.
Fully remote work environment, must work from within British Columbia.
Comprehensive benefits package.

HOW TO APPLY

Applicants must be legally entitled to work in Canada.

Please submit your resume and a cover letter in one document together, outlining your experience and alignment with FSI’s values to

Subject Line: YOUR NAME – Communications, Events and Inclusion Specialist Application

Applications will be reviewed on a rolling basis until the position is filled.

Regional Network Coordinator – Northern BC

GENERAL INFORMATION

Title: Regional Network Coordinator – NORTHERN BC
Classification: Part Time – 20 hours/wk
Wage: $26.50/hr
Reports to: Designated Team Lead
Environment: Remote

POSITION SUMMARY 

The Family Support Institute of British Columbia relies on a network of over 200 volunteers across the province who provide free peer support to people with disabilities and their families. FSI volunteers provide comfort, guidance, and resources to help families navigate situations and systems for their loved ones. FSI’s capacity to support families is a reflection of the strength of this network. We are looking for candidates who align with our mission and thrive in relationship-focused work.

The Regional Network Coordinator’s responsibility will be to engage, recruit, and onboard volunteer Resource Parents within designated regions in BC. RNCs are also required to develop and maintain relationships with community partners in their regions, informing them of the services and supports that FSI offers.  The scope of the role will have a specific focus on children, particularly as it relates to an initiative called the Ministry of Children and Family Development Early Years Service Framework.

The Regional Network Coordinator will work collaboratively with the Provincial Engagement Lead as a part of the volunteer Resource Parent onboarding team. Additionally, RNCs will support the Provincial Engagement Lead for the planning and staffing of events, fairs, and display tables and collaborate with their Provincial Team Lead to coordinate and facilitate online learning and support sessions.         

KEY DUTIES AND RESPONSIBILITIES 

RP Network (Volunteers) 

Responsible for Northern BC region’s volunteer Resource Parent (“RP”) recruitment, intake, onboarding and training in collaboration with the Provincial Engagement Lead within their assigned Region with an intentional effort to strengthen FSI’s organizational capacity to be healthy and sustainable to better serve families. 
Provide feedback as needed to Team Leads for improvement of internal processes related to the volunteer network. 
Maintains open communication to the provincial volunteer network and ensures training and support needs are being collected, communicated and responded to. 
Collaborate with the Provincial Engagement Lead to help to ensure our volunteer information is current.   
Facilitate regular online RP Engagement networking opportunities in collaboration with the Provincial Engagement Lead. 
Support RPs to participate in committees, advisories, and community groups.  
Establish positive, effective, and professional relations with all contacts (RP’s, staff, community partners, government, etc.)

External Relations 

Liaise with regional community partners as needed to bring awareness of the services and supports FSI offers to families. 
Source opportunities for presentations on behalf of FSI, at events, committee meetings and community groups. 
Plan and facilitate Family Hang Outs, Learning Explorations, and online meetings for individuals and families by staying current on themes and issues of concern for families.  
Act as a subject matter facilitator for FSI Learning Explorations and presentations as needed. 
Liaise with MCFD Directors of Operations with the Early Years within their designated region as required.  
Participate in local and provincial committees and advisories with a focus on networking and raising awareness of FSI’s family support model.

Training  

Plan and facilitate Family Hang Outs, Learning Explorations and online meetings for volunteers. 
Attends the annual Training Conference and assists as required.

Accountabilities 

Participate in FSI staff and training meetings and events – in person or zoom/teams video calls. 
Time Management and scheduling using MS Office suite  
Be familiar with and follow FSI policies and procedures as outlined in the FSI Orientation process. 
Establish positive, effective, and professional relations with all contacts (RPs, FSI staff, community partners, government, etc.)
All Family Support Institute staff align with FSI’s commitment to Truth & Reconciliation and Anti-Racism and participate in learnings and training on cultural competency, diversity, and inclusion.

REQUIRED QUALIFICATIONS  

Education, Training and Experience 

Certificate or diploma in a discipline relevant to supporting families with a family member with a disability, or equivalent experience 
Two to three years of relevant volunteer or work experience in the disability sector. 
Demonstrated understanding and knowledge of the disability sector, including but not limited to, services and supports for children, youth and adults with a disability and their families, funding sources, provincial and local initiatives.

Knowledge, Skills and Abilities  

Demonstrated understanding of and commitment to FSI’s vision, mission and beliefs 
Overall diplomacy including polished and professional oral, written, and interpersonal communication skills. 
Extensive knowledge of supports, services and resources for families of a child with advisability (any age, any disability, provincial level knowledge) or complimentary skillset. 
Ability to deal with sensitive issues in a tactful, respectful and when necessary, confidential manner. 
Self-starter able to work independently and collaborate effectively. 
Well-developed planning, organization, time management, conflict resolution and problem-solving skills. 
Basic knowledge of Microsoft Office Suite Word, Excel PowerPoint etc.

PREFERRED QUALIFICATIONS / EXPERIENCE 

It is preferred that the candidate be a parent, guardian, or family member of an individual with a disability. 

WORKING CONDITIONS 

This position of a Regional Network Coordinator is a flexible part-time position, and the Employee’s usual hours will be 20 hours per week.  The FSI Benefits package is available for RNCs if desired. This is a remote position; the incumbent should have a dedicated remote office space with reliable Wifi service. Much of the work of an RNC is done via online meeting software, email, and phone, as well as in-person meetings in your local area as required. Travel within the designated region for in-person community connections and RP Training may be approved by Team Leads and the Director of Programs as determined by program needs.

This position description outlines the key responsibilities for the role and is not meant to be exhaustive. The activities, responsibilities, and obligations of this position may be modified from time to time to effectively meet the requirements of the Family Support Institute of BC.

The Family Support Institute of British Columbia is strongly committed to cultural safety, equity, diversity, anti-racism, and to being a welcoming and inclusive workplace. We encourage individuals from all backgrounds to apply and join us in our mission to create a more inclusive and empowering future for all. We welcome applicants from anywhere in British Columbia.

As a provincial organization, FSI acknowledges that our work spans across all of the traditional, ancestral, and unceded Indigenous territories in BC. Therefore, we respectfully honour all First Nations, Inuit, and Métis people, as well as their ancestors, who have lived here and cared for these lands. It is with gratitude that we can live, learn, and do our work in the province now known as British Columbia.

To apply, please send your cover letter and resume to:
Robyn Kendurkar, Team Lead

   