Work With Us
The Family Support Institute of BC team is dedicated to empowering families and creating a more inclusive society. FSI provides free, family-to-family support, while fostering meaningful connections across communities. Through advocacy, FSI helps to amplify the voices of families and champion the rights of individuals with disabilities.
Career Opportunities
Thank you for your interest! There are no employment opportunities at this time.
Director of Operations
GENERAL INFORMATION
Title: Director of Operations Classification: 40 hours/week (Remote)
Reports to: Executive Director
Reports: Team Leads, Communication Specialist, Resource Coordinator, Indigenous Practice Advisor, Training Coordinator
Salary range: $80,000-$95000 annually, depending on experience, plus robust benefits package and matching RRSP
POSITION SUMMARY & PURPOSE
The Director of Operations is a key contributor to the overall success of FSI, with a focus on managing teams who inform communities across the province about the organization and its mandate, support and recruit volunteers and build capacity among all people (families, self-advocates and community partners alike) involved in the disability community. This position is responsible for the management of the Team Leads, Communications Specialist, Resource Coordinator, and Indigenous Practice Advisor. This role also provides shared oversight of the Volunteer network with the Team Leads.
RESPONSIBILITIES
Leadership & Management
- Contributes to overall organizational success, keeping the best interests of families, staff and the organization at the forefront always
- Ensures, along with the Executive Director, compliance with CARF Accreditation standards
- Promotes and upholds FSI vision, mission, and beliefs, and ensures team members are aware of/work within the goals of the strategic plan and FSI’s guiding principles
- Participates as a collaborative member of the FSI Management Team
- Develops and upholds department operating policies, procedures and processes
- Proactively supports and effectively manages direct reports, including hiring, orientation, leave management, performance management and professional development; provides ongoing coaching, mentorship and guidance
Core Responsibilities
- Follows and stays within budget set by the Executive Director, reporting as requested to the ED
- Works closely with the Executive Director to ensure compliance with and reporting for CARF accreditation
- Review MCFD and CLBC contract obligations with the ED and working collaboratively to ensure all obligations are met each year
- With the Executive Director, develops semi-annual and annual MCFD and CLBC reports and develops (as requested) reports for Training Weekend, or other training related activities
- Participates on local and/and provincial committees to represent the interests of families and FSIBC and/or delegate these roles to the regions
- Participates in special projects at the request of the ED (e.g. database update project)
Regional Network Coordinator (RNC) Management & Oversight
- Supports the Team Leads to engage and provide oversight to the RNC team, including but not limited to RP engagement and recruitment as well as community partner engagement
- Ensures RNC staff have all the necessary materials to do their jobs, and are equipped and supported to engage in their regions in an ongoing capacity with RPs
- Ensures Team Leads supply RNCs with all RP processes to ensure the effectiveness of the volunteer network and office management; delegates administrative duties as necessary
- Ensures RNCs are current in processes for RP recruitment, orientation, screening and mentorship
- Ensures RNCs regularly track gaps in RP network
- Ensures RNCs regularly engage with RPs in their respective regions and consistently offers them opportunities to participate in Community Partners interactions and presentations
Family Support Team and Resource Parent (RP) Network (Volunteers) Oversight
- Responsible for liaising with the developer of new database to ensure it meets needs of the organization.
- Responsible for the oversight of and all information, ensuring that all processes are efficient, streamlined and understood by staff; delegates administrative duties as necessary
- Develops and updates processes to ensure an active and engaged network of volunteers
- Engages with the RP Committee and Diversity Committee
Training (Workshops/Training Weekend/ Learning Explorations/ Family Hangouts/Summer Institute)
- Ensures staff have all necessary materials to do their jobs, and they are equipped and supported to engage with other team members and stakeholders to ensure in person and online training needs are being met throughout BC
- Provides oversight of Training Weekend for FSIBC and ensures that staff are supported to execute it; attends Training Weekend and supports as required
- Provides oversight of Summer Institute for Inclusive Learning for FSIBC and ensures that staff are supported to execute it; attends Summer Institute and supports as required
- Works directly with Team Leads to support staff in determining the training needs of the RPs and to coordinate those training events locally or online, each year
- Ensures staff are regularly reviewing FSI workshop materials and informing the ED when upgrades and/or adaptations are required to existing workshops to reflect current issues, needs and best practices
Communication/Marketing
- Creates, follows, updates a fulsome communication plan
- Ensures Communication staff have all necessary supports in place to effectively do their job, and communication needs are being expressed to and from all staff across all programs
- Ensures relevant information is being communicated to all staff and volunteers individually and in group emails to keep the network informed on issues pertinent to them and their skill development
- Ensures Communications staff are managing all communications channels and platforms, communicating respectfully on behalf of FSI, and consistently meeting all the needs of FSI
- Looks at innovative ways of marketing FSI to meet a broader audience
- Supports Communication team to stay balanced in all communication, demonstrating our mission, vision and values to support all families in the work we do
- Writes and/or supports the creation, approval and distribution of News Releases
INDIGENOUS PRACTICE ADVISOR (IPA)
- Support the IPA to strive for cultural competency across the organization, and to ensure that the Family Support Institute is consistently applying our commitment statements to all the work we do
- Oversee a cultural competency, diversity and inclusion plan and training plan that incorporate Indigenous Cultural Competency, with involvement of the IPA
- Supports the IPA to develop and maintain relationships with Indigenous communities, partners and families around BC in a culturally safe and trauma informed manner
- Support the IPA to maintain a volunteer Indigenous Advisory Circle; receive recommendations from the IAP via the Indigenous Practice Advisor
LEGACY WEBSITES
- Work with the Resource Coordinator to ensure that all Family Support Institute legacy websites (findsupportBC, mycommuityBC, mybookletBC, transition timeline) are all meeting the needs of families in BC
- Ensures these websites have the technological support needed to maintain privacy, and functionality
- Supports the Resource Coordinator to prepare and present sessions throughout BC on these sites, and seek feedback for improvement
External Relations
- Works alongside the Executive Director on all liaisons with government agencies
- Liaises with MCFD and ensures RNCs liaise with MCFD Directors of Operations
- Liaises with CLBC and ensures RNCs liaise with CLBC Directors of Operations, Managers and local offices as needed
- Liaises with Ministry of Education and ensures RNCs liaise with school districts as needed
- Ensure all themes regarding children/youth/adults and their families are reported and tracked regularly, and strategies to respond to these issues are developed in conjunction with the Executive Director
- Ensures Team Leads are supporting RNCs to liaise with the Directors of Early Years that are within their regions
- Stays current on issues of concern for families, and relevant supports are available to offer support, guidance and resources for families in BC through the FSI office and supports advocacy initiatives relevant to themes represented by individuals and families
- Obtains and maintains knowledge in disability supports in BC to effectively refer families to these supports and services in their communities
- Establishes positive and effective working relationships with families, community groups, funders, volunteers, and other stakeholders
Other Duties
Carries out other related duties as required
REQUIRED QUALIFICATIONS
Education, Training and Experience
- Relevant post-secondary education in programs management, social services, or a minimum five years’ experience at a similar level of responsibility
- OR: an equivalent combination of education and experience.
Knowledge, Skills and Abilities
- Demonstrated understanding of and commitment to FSI’s vision, mission, and beliefs
- Understanding and working knowledge of Smartsheet
- Demonstrated ability to manage complex information and workload while meeting timelines and standards
- Experience with Accreditation standards and reporting to CARF.
- Extensive knowledge of supports services and resources for families of a child with a disability (any age, any disability, provincial level knowledge) or complimentary skill set
- Ability to deal with sensitive issues in a tactful and respectful manner
- Self-starter, able to work independently and in groups, demonstrated ability to collaborate effectively
- Excellent verbal and written communication and comprehension skills, including presentation skills
- Strong interpersonal skills with the ability to build, facilitate and maintain relationships with employees, partners, families, and the public
- Demonstrated ability to work with initiative, professionalism, using sound analytical and problem-solving skills
- Ability to use appropriate technological resources
- Ability to write clear internal policy, procedure and process
- Ability to write formal reports, grant applications
- Ability to manage and evaluate staff performance as needed
- Ability to manage staff schedules (workday accountability, time off)
- Ability to resolve conflict professionally
PREFERRED QUALIFICATIONS
The following qualifications would be an asset to this position:
- Experience in the not-for-profit or public sector
WORKING CONDITIONS
This position must be flexible in terms of daily/weekly work hours (extended or varying), with tasks often being of a sensitive, urgent and/or time-sensitive nature. This is a remote (work from home) position, but some provincial travel will be required.
This position description outlines the key responsibilities for the role and is not meant to be exhaustive. The activities, responsibilities and obligations of this position may be modified from time to time, through discussion between the Executive Director and the team member to effectively meet the requirements of Family Support Institute of BC.
To apply, please email your resume and cover letter to Angela Clancy, Executive Director at by April 14, 2025, 12:00pm.
Only shortlisted candidates will be contacted.
Regional Network Coordinator – Northern BC
GENERAL INFORMATION
Title: Regional Network Coordinator – NORTHERN BC
Classification: Part Time – 20 hours/wk
Wage: $26.50/hr
Reports to: Designated Team Lead
Environment: Remote
POSITION SUMMARY
The Family Support Institute of British Columbia relies on a network of over 200 volunteers across the province who provide free peer support to people with disabilities and their families. FSI volunteers provide comfort, guidance, and resources to help families navigate situations and systems for their loved ones. FSI’s capacity to support families is a reflection of the strength of this network. We are looking for candidates who align with our mission and thrive in relationship-focused work.
The Regional Network Coordinator’s responsibility will be to engage, recruit, and onboard volunteer Resource Parents within designated regions in BC. RNCs are also required to develop and maintain relationships with community partners in their regions, informing them of the services and supports that FSI offers. The scope of the role will have a specific focus on children, particularly as it relates to an initiative called the Ministry of Children and Family Development Early Years Service Framework.
The Regional Network Coordinator will work collaboratively with the Provincial Engagement Lead as a part of the volunteer Resource Parent onboarding team. Additionally, RNCs will support the Provincial Engagement Lead for the planning and staffing of events, fairs, and display tables and collaborate with their Provincial Team Lead to coordinate and facilitate online learning and support sessions.
KEY DUTIES AND RESPONSIBILITIES
RP Network (Volunteers)
- Responsible for Northern BC region’s volunteer Resource Parent (“RP”) recruitment, intake, onboarding and training in collaboration with the Provincial Engagement Lead within their assigned Region with an intentional effort to strengthen FSI’s organizational capacity to be healthy and sustainable to better serve families.
- Provide feedback as needed to Team Leads for improvement of internal processes related to the volunteer network.
- Maintains open communication to the provincial volunteer network and ensures training and support needs are being collected, communicated and responded to.
- Collaborate with the Provincial Engagement Lead to help to ensure our volunteer information is current.
- Facilitate regular online RP Engagement networking opportunities in collaboration with the Provincial Engagement Lead.
- Support RPs to participate in committees, advisories, and community groups.
- Establish positive, effective, and professional relations with all contacts (RP’s, staff, community partners, government, etc.)
External Relations
- Liaise with regional community partners as needed to bring awareness of the services and supports FSI offers to families.
- Source opportunities for presentations on behalf of FSI, at events, committee meetings and community groups.
- Plan and facilitate Family Hang Outs, Learning Explorations, and online meetings for individuals and families by staying current on themes and issues of concern for families.
- Act as a subject matter facilitator for FSI Learning Explorations and presentations as needed.
- Liaise with MCFD Directors of Operations with the Early Years within their designated region as required.
- Participate in local and provincial committees and advisories with a focus on networking and raising awareness of FSI’s family support model.
Training
- Plan and facilitate Family Hang Outs, Learning Explorations and online meetings for volunteers.
- Attends the annual Training Conference and assists as required.
Accountabilities
- Participate in FSI staff and training meetings and events – in person or zoom/teams video calls.
- Time Management and scheduling using MS Office suite
- Be familiar with and follow FSI policies and procedures as outlined in the FSI Orientation process.
- Establish positive, effective, and professional relations with all contacts (RPs, FSI staff, community partners, government, etc.)
- All Family Support Institute staff align with FSI’s commitment to Truth & Reconciliation and Anti-Racism and participate in learnings and training on cultural competency, diversity, and inclusion.
REQUIRED QUALIFICATIONS
Education, Training and Experience
- Certificate or diploma in a discipline relevant to supporting families with a family member with a disability, or equivalent experience
- Two to three years of relevant volunteer or work experience in the disability sector.
- Demonstrated understanding and knowledge of the disability sector, including but not limited to, services and supports for children, youth and adults with a disability and their families, funding sources, provincial and local initiatives.
Knowledge, Skills and Abilities
- Demonstrated understanding of and commitment to FSI’s vision, mission and beliefs
- Overall diplomacy including polished and professional oral, written, and interpersonal communication skills.
- Extensive knowledge of supports, services and resources for families of a child with advisability (any age, any disability, provincial level knowledge) or complimentary skillset.
- Ability to deal with sensitive issues in a tactful, respectful and when necessary, confidential manner.
- Self-starter able to work independently and collaborate effectively.
- Well-developed planning, organization, time management, conflict resolution and problem-solving skills.
- Basic knowledge of Microsoft Office Suite Word, Excel PowerPoint etc.
PREFERRED QUALIFICATIONS / EXPERIENCE
It is preferred that the candidate be a parent, guardian, or family member of an individual with a disability.
WORKING CONDITIONS
This position of a Regional Network Coordinator is a flexible part-time position, and the Employee’s usual hours will be 20 hours per week. The FSI Benefits package is available for RNCs if desired. This is a remote position; the incumbent should have a dedicated remote office space with reliable Wifi service. Much of the work of an RNC is done via online meeting software, email, and phone, as well as in-person meetings in your local area as required. Travel within the designated region for in-person community connections and RP Training may be approved by Team Leads and the Director of Programs as determined by program needs.
This position description outlines the key responsibilities for the role and is not meant to be exhaustive. The activities, responsibilities, and obligations of this position may be modified from time to time to effectively meet the requirements of the Family Support Institute of BC.
The Family Support Institute of British Columbia is strongly committed to cultural safety, equity, diversity, anti-racism, and to being a welcoming and inclusive workplace. We encourage individuals from all backgrounds to apply and join us in our mission to create a more inclusive and empowering future for all. We welcome applicants from anywhere in British Columbia.
As a provincial organization, FSI acknowledges that our work spans across all of the traditional, ancestral, and unceded Indigenous territories in BC. Therefore, we respectfully honour all First Nations, Inuit, and Métis people, as well as their ancestors, who have lived here and cared for these lands. It is with gratitude that we can live, learn, and do our work in the province now known as British Columbia.
To apply, please send your cover letter and resume to:
Robyn Kendurkar, Team Lead
